At HP SUPPLY LLC, we are committed to providing timely and reliable delivery of your orders. This Shipping Policy outlines the details of our shipping procedures, rates, and delivery times.
1. Shipping Rates
- Free Shipping: We offer free shipping on all orders within the United States.
2. Processing Time
- Order Processing: Orders are typically processed within 24-48 hours of receipt. Processing time may vary during peak periods or holidays.
3. Delivery Time
- Standard Shipping: Delivery time varies based on the destination but generally ranges from 1 to 5 business days after the order is processed.
- Expedited Shipping: We do not offer expedited shipping options at this time.
4. Shipping Methods
- We use a variety of carriers to ensure timely delivery. The carrier used will depend on the shipping destination and other factors.
5. Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.
6. Shipping Address
- Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
7. Lost or Damaged Orders
- Lost Orders: If your order does not arrive within the expected delivery time, please contact us at info@hpsupplyllc.com for assistance. We will work with the carrier to resolve the issue.
- Damaged Orders: If you receive a damaged item, please contact us immediately at info@hpsupplyllc.com. Provide a description of the damage and any relevant photos. We will arrange for a replacement or issue a refund as appropriate.
8. International Shipping
- Current Policy: We currently do not offer international shipping. Orders are limited to addresses within the United States.
9. Changes to Shipping Policy
- HP SUPPLY LLC reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page, and the effective date will be updated accordingly.
10. Contact Us
For any questions or concerns regarding our Shipping Policy, please contact us:
HP SUPPLY LLC
251 Webster, Palo Alto, California, 94301
2501 Chatham Rd, Springfield, IL 62704-4188
Tel: (650) 268-4980 / (650) 314-9135
Email: info@hpsupplyllc.com