At HP SUPPLY LLC, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which we accept returns and issue refunds.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The product must be unused and in the same condition that you received it.
- It must be in the original packaging, with all original accessories and manuals included.
- The return must be initiated within 30 days of the purchase date.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used toner cartridges and office supplies.
- Items marked as final sale or clearance items.
- Customized or special-order products.
- Gift cards.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@hpsupplyllc.com with your order number and the reason for the return.
- Return Authorization: Once your return request is reviewed and approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your return.
- Ship the Item: Carefully pack the item, including the original packaging and accessories, and ship it to the address provided. Please include the RMA number in your shipment.
4. Refunds
Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will issue a refund in the form of store credit equivalent to the purchase price of the returned item.
- Processing Time: Please allow 5-7 business days for the refund to be processed after we receive the returned item.
- Store Credit: The refund will be issued as store credit, which can be used for future purchases on our website.
5. Return Shipping Costs
Customers are responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@hpsupplyllc.com. We will arrange for a replacement or issue a refund for the defective item, including shipping costs.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive store credit, and then place a new order for the desired item.
8. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us:
HP SUPPLY LLC
251 Webster, Palo Alto, California, 94301
2501 Chatham Rd, Springfield, IL 62704-4188
Tel: (650) 268-4980 / (650) 314-9135
Email: info@hpsupplyllc.com